1. PRIVACY POLICY

Last updated: August 15, 2026

This Privacy Policy describes how Nectran (the "Site", "we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nectran.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information you provide directly to us through our Services may include:

  • Basic contact details, including your name, address, phone number, and email address.
  • Order information, including your billing address, shipping address, payment confirmation, email, and phone number.
  • Account information, such as your username and password.
  • Purchase information, such as items you view or add to your cart.
  • Customer support information, including messages or details you choose to share when you contact us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This data includes:

  • Device, browser, and network connection information.
  • IP address and information about your interaction with our Site.

Information We Obtain from Third Parties

We may collect information from service providers, such as Shopify, or payment processors, who process information on our behalf. These include:

  • Payment-related data (e.g., banking or credit card information).
  • Tracking information collected through cookies to improve our services.

How We Use Your Personal Information

We use your personal information to:

  • Provide the Services: process orders, manage accounts, arrange shipments, and facilitate returns/exchanges.
  • Marketing and Advertising: send promotional communications and personalise your experience on our Site, with your prior consent where required by law.
  • Security: detect and prevent fraudulent or illegal activities.
  • Communicate with you: respond to customer support requests or product enquiries.

Cookies

We use cookies to optimise our Services, store preferences, and improve your interaction with our Site. You can manage cookie settings directly through your browser. Blocking cookies may cause certain features of our Site to not function properly. For more information on your rights regarding cookies, please visit the Information Commissioner's Office (ICO) at www.ico.org.uk.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with:

  • Service providers: to process orders, provide customer support, marketing, and analytics.
  • Business partners: to personalise advertising or promotions.
  • Legal entities: to comply with legal obligations or protect our rights.

Security and Retention of Your Information

We are committed to protecting your personal information, but no security measure is completely impenetrable. We retain your data only for as long as necessary to provide the Services or to comply with legal obligations.

Your Rights and Choices

In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

  • Access: request a copy of your personal information.
  • Rectification: correct any inaccuracies in your data.
  • Erasure: request deletion of your personal data ("right to be forgotten").
  • Restriction: request that we limit the processing of your data.
  • Portability: receive your data in a structured, machine-readable format.
  • Objection: object to the processing of your personal data.
  • Withdrawal of Consent: withdraw your consent to the processing of your data at any time, subject to legal or contractual restrictions.
  • Complaint: file a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at contact@nectran.com.

Data Controller

The data controller responsible for your personal information is Nectran. For any requests relating to the processing of your personal information, you may contact us at contact@nectran.com.

Legal Basis for Processing

We process your personal information on the following legal bases:

  • Performance of a contract: processing is necessary to fulfil your orders and provide the requested Services.
  • Consent: for marketing communications, we process your data only with your explicit prior consent, which you may withdraw at any time.
  • Legitimate interests: to prevent fraud and improve our Services.
  • Legal obligation: to comply with applicable legal requirements.

International Data Transfers

Some of our service providers, including Shopify, Klaviyo, and Meta (Facebook/Instagram), are located outside the United Kingdom. The transfer of your personal information to these countries is carried out in accordance with UK GDPR standards, using appropriate safeguards such as Standard Contractual Clauses approved by the ICO. For more information on the safeguards adopted, please contact us at contact@nectran.com.

Data Retention Periods

We retain your personal information for the following periods:

  • Order and transaction data: 6 years, in accordance with UK tax and accounting obligations (HMRC requirements).
  • Marketing data: until you withdraw your consent, or for a maximum of 3 years from your last interaction.
  • Browsing data and cookies: for a maximum period of 13 months.
  • Account data: for the duration of the contractual relationship and for 6 years following its termination.

Children's Data

Our Services are not intended for children under the age of 13. If you believe that a minor has provided us with personal information, please contact us immediately at contact@nectran.com to request its deletion.

Contact Us

For any questions or requests regarding your privacy, you may contact us by email at: contact@nectran.com